Shipping and delivery
We are proud to offer international shipping services that currently operate in over 200 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 200 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
Refunds & returns policy
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 45 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
- If you do not want the product you’ve received you may request a refund but you must return the item at your expense and the item must be unused.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of gardenmasta.com (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (45 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
How much do you charge for shipping?
We provide free shipping to over 200 countries around the world*
*with some exceptions
Will I be charged any shipping, customs or duties fees?
No, the price you see is the price you pay - you won't be charged any extra fees.
When will you ship my order?
If you order an in-stock item, we’ll ship it within 3 working days.
How long will my order take to arrive?
Orders are shipped by EMS or USPS. Typically, delivery takes 5-20 working days after dispatch, but it may take longer due to factors beyond our control.
Do you provide tracking information?
You will receive your tracking information within 3-5 working days. But sometimes tracking might not be available if free shipping applies. In this case, please contact us at support@gardenmasta.com
Can I cancel my order?
You can change or cancel your order within 12 hours. Please contact us at support@gardenmasta.com
I've looked forward to buying a floating planter ever since I added it to my wishlist in 2019. It looks as cool as it sounds, keep in mind its a little small but it works well. Balancing the pot can be a challenge but the result is well worth it.
This pot is my favorite deco ever so nicely done. and work consistently. I waited a while before I wrote this review cause these things to have a tenancy of failing to work shortly after you start using it but this one works like magic. LOOKS AMAZING!
Great
You have to be patient to make the installation successful. It is easier to rely on sensations rather than trying to aim at the center. Foam protection is useful when installing
The goods were very well packed and wrapped in a lot of bubble wrap. The levitating plant works well, and floats and spins slightly!!
I just love my levitating fern. It is pretty and I love the four lights that show up on the bottom. It does not move much, but every time I open my front door a breeze comes and it just dances around.
I figured it would be incredibly unstable, but it's actually so painless and easy to get it into place. Not only does my plant float, but I get a complete 360 rotation view of it 24/7. Best to run it on an uninterruptible power supply (most serious PC users have one these days anyway).
So much fun to see this little thing floating and turn everything, from food to flowers to office supplies making every stops look at it and smile!
Excellent
Great store, good communication, and nice product.
Works great, as described! Item was very securely packaged. Thank you!
Amazing!!! Works as advertised and as expected.
Great customer service. Fast shipping.
Amazing product. I purchased it as a gift for my in-laws and they love it! I definitely gave a wow factor! Side note, it the pot spins to fast it can overheat, so just adjust the spin to a more slow and steady rate.
Awesome product and very simple to set up. Some people complained about difficulty getting it balanced right but once the product is turned on it is really easy. Shipping was quick. Great product and great service.